EFry is committed to operating with integrity and providing quality services.
We recognize the importance of privacy, especially for clients living in a communal environment, and for certain staff functions. Residential Programs make every effort to ensure privacy in residential facilities.
Residential Programs observe the following privacy guidelines:
- Total group size is limited to a number consistent with legal requirements;
- All bedrooms and bathrooms have doors on them;
- Residents who require extra privacy are assigned to rooms that occupy no more than two residents;
- Employees knock prior to entering a resident bedroom;
- EFry prohibits the use of surveillance cameras or listening devices for routine observation of residents in their rooms, unless required by judicial order, law, or contract; and
- Should any violation of the above be committed, employees will be required to provide written justification to their supervisor prior to the completion of their shift.
To ensure the safety of personal belongings and/or valuables, each resident will be assigned a “lock box” and key at the time of intake. Residents should be reminded that anything of value should be kept locked away.
Monitoring client privacy restrictions
Society Programs report and evaluate client behaviour and privacy restrictions in their Quarterly Reports and Annual Reports. These reports are reviewed by the CQI Committee on a quarterly basis and in EFry Risk Management annual audit.
To ensure staff privacy in carrying out duties related to client case work, each Program location will provide suitable office space for the staff team. Should the Program operate with a house coordinator staffing model, suitable sleeping space will be provided.
Each office will be equipped with a telephone that allows staff to carry on conversations of a confidential nature.